About Waverley Forklifts?

Waverley Forklifts, a Name You Can Trust

Waverley Forklifts is a company that for 34 years has specialised in servicing it's customers. In fact, we began as a bottle recycling yard and got into forklifts by accident.

However, the same principles that have seen 5 generations of the Schwerkolt family be successful in business are applied on a daily basis here at Waverley Forklifts.

Our first priority in dealing with our customers is service. What can we do to serve you better? By providing the very best of service in:

• forklift rental,
• used forklift sales,
• attachments,
• Material Handling equipment & machinery transport

we know that we are guaranteeing our own success by working on the success of your business.

We have worked hard over a number of years now to refine our standards of operation to ensure that every contact you have with Waverley Forklifts is a satisfactory one. Even though our goals are set high, our plan is to maintain the small business feeling that underpins everything that we do.

It is rare in this day and age for a company to be in business for over 30 years let alone maintain double digit growth for every year of its existence.

Waverley Forklifts has achieved this by never forgetting the most important part of our business, the customer. This can be seen in the standards put together recently by our staff.

Service, Our Number One Aim

We recognise that you as our customer are the most important person in our business.

Therefore we commit to:

• Doing what we say, do at the time we say we will do it, every time.
  
  
• If for some reason we cannot do what you request, to communicate with you as soon as possible the reasons why and to provide you with the best possible alternative.
  
  
• We will have someone available to answer your queries at all times who has the authority to make decisions.
  
  
• If we cannot provide an answer to your query straight away, we will come back to you within one hour of your call.
  
  
• To provide you with an invoice every month at a date which is acceptable to your accounting system.
  
  
• To listen to what you want and be proactive in providing solutions to your problems.

Standards Statement

• To provide a clean and well-maintained fleet of forklift trucks and trucks.
• Forklifts to be presented clean and detailed with log book, operating manual and service records.
• Forklift to be delivered at the time agreed with the customer.
• All work carried out to be completed right the first time.
• Technicians to act as ambassadors for us and our customers by being:
• Polite at all times
• Clean and in uniform
• Courteous
• All customer contact being friendly, polite, positive, knowledgeable.

At Waverley Forklifts, we want to be in business with you. Therefore we will do what it takes and go the extra mile to ensure that the product and service we deliver to you meets and exceeds your expectations.

Please contact us by phone on 03 85404050 or contact us via e-mail to see how we can add to your business.

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